TERMS AND CONDITIONS
GreenWheelbarrow is part of Linden Farm Nurseries Ltd., Stockett Lane, East Farleigh, Kent ME15 0QD. It is incorporated in Cardiff, registration number 3606885.
ON RECEIPT OF YOUR ORDER
We will confirm your order on receipt, and inform you when the goods are despatched and the likely delivery date.
All prices include VAT. In the unlikely event that a price increases following receipt of your order, we will inform you of the price increase and give you the option of paying the higher price or receiving a full refund for the item in question.
We deliver to all mainland addresses in England, Scotland and Wales, although some items may not be able to be delivered to certain regions, for example the Scottish Highlands. We will inform you immediately if there is a problem with delivery, or if an additional delivery charge is payable for your area. We aim to despatch orders within 7 days of receipt of order. Certain items may take up to 14 days and we will let you know if it's going to be longer than that.
We charge £6.95 including VAT for each delivery to one address regardless of size, unless otherwise stated. The charge for delivering a greenhouse and accessories ordered together is £36. Wooden garden structures, log cabins and playstations are delivered free of charge to most mainland addresses in England, Scotland and Wales, although there may be a charge for certain regions (see above).
Please indicate precisely when ordering where Goods can be left if you are not at home when our courier calls. Please note that risk of damage to or loss of the Goods passes to you at the time of delivery to your address and we cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
All Goods are subject to availability. If any part of your order is not available we will email you with alternatives and you can choose to accept these, wait for availability or cancel that part of your order. Large plants and plants in pot sizes of over 10 litres may only be available in certain areas and may be subject to additional delivery charges – please check before ordering.
RETURNS AND CANCELLATIONS
All plants are inspected at our nursery before despatch, and we take every care to ensure your plants arrive in good condition. All other items are checked before despatch to ensure they are of the highest standard. However, if any product is defective on arrival, please email us on receipt of the goods at email@example.com, or call us on 01622 745413 and, in the case of plants, take photographs to show any damage. We will then arrange for a refund or replacement of the defective item.
If you have simply changed your mind, let us know within seven working days of receiving the ordered goods. Goods must then be returned to the address which will be provided by us at your own cost and properly and securely packaged. If you cancel your contract before receipt but after the goods have been despatched, you must not unpack the goods when they are received by you and you must send the goods back to the address given to you at your own cost and risk within 3 working days. Until such time as they are returned to us, you are to keep them secure, dry and well protected. In the case of plants, they must be watered and properly looked after and sent back to us by overnight courier, properly packed and protected. You are liable for the safekeeping of all goods, and will be liable for any loss/damage until they are returned in good order to the address given to you. A nominal charge of not more than 10 per cent of the value of the order will be made.Any sum debited by us from your credit card, less the nominal charge mentioned above, will be refunded to you as soon as possible, PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.
PAYMENT BY CHEQUE
Payments by cheque or postal order are accepted – please post to us with your customer reference number and address.
We will enclose your personal greetings on an attractive gift card and send it with your order to the address of your choice. Both email and card gift vouchers are available.